Privacy Policy

1. Introduction

OpenAccessGrove ("we," "us," or "our") is dedicated to maintaining your privacy. This Privacy Policy delineates our approach to collecting, handling, exposing, and protecting your information when you visit our website openaccessgrove.site or utilize our yacht charter services.

Your agreement to the data practices described in this document is provided by use of our services. This policy is in alignment with the relevant privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal data that you willingly submit to us during these activities:

• Reserving a yacht charter
• Reaching out through our website or via telephone
• Signing up for our newsletter
• Completing forms on our site
• Engaging in surveys or promotional events

This data can include:

• Your full name and contact details (such as email, telephone number, and physical address)
• Payment details (handled securely by third-party services)
• Your preferences and specifications for charters
• Contacts to reach in case of emergency
• Food preferences or health-related information (if volunteered)

2.2 Automatically Collected Information

Automatically gathered information about your device and interaction with the site include:

• IP addresses and geolocation data
• Type and version of your internet browser
• Visited pages and duration of page views on our website
• Source websites leading to our site
• Device-specific information (like device model, screen size, etc.)

2.3 Cookies and Tracking Technologies

For site enhancement, cookies and akin tracking mechanisms are employed to:

• Keep track of your preferences
• Examine site use and functionality
• Render tailored content
• Refine our offerings

Cookie preferences can be managed via your browser setup or our cookie consent notice.

3. How We Use Your Information

The collected data is utilized for:

• Providing Services: To facilitate yacht charter services, organize your reservations, and maintain communication regarding your bookings
• Customer Service: For responding to your questions and offering support when needed
• Transaction Management: To handle payments and oversee financial records
• Safety and Protection: To ascertain the security of our operations and safeguard against any deceitful actions
• Promotional Activities: To dispatch marketing communication and updates, subject to your consent
• Site Enhancement: To evaluate user interaction patterns and better our website's utility
• Legal Adherence: To conform to legal and regulatory demands

4. Information Sharing and Disclosure

Your personal data is neither sold nor leased to external parties. We may share information under these circumstances:

4.1 Third-party Service Providers

Information may be given to trusted third-party providers aiding us with payment processing, site hosting and upkeep, email marketing, as well as analytics and customer support services.

4.2 Compliance with Law

Your data may be disclosed when mandated by law or to conform to legal processes, court directives, exigencies, or investigations of assumed fraudulent or illegal conduct.

4.3 Corporate Events

In cases of a company merger, acquisition, or asset sale, your data might be part of the assets transferred.

5. Data Security

Appropriate technical and organizational measures are in place to safeguard your data from unauthorized access, amendments, disclosure, or destruction. These measures span encryption, protected server use, authorization controls, periodic evaluations, and staff training.

However, it's important to understand that no internet or electronic storage method can be guaranteed to be secure from every risk. Absolute security for your personal details cannot be fully assured.

6. Data Retention

Your personal data is kept only for the necessary duration to satisfy the purposes it was collected for or as necessitated by law. Common retention periods are:

• Charter bookings: 7 years for tax/legal purposes
• Marketing communications: Until you opt-out or request deletion
• Website analytics: 26 months
• Customer support interactions: 3 years post the final interaction

7. Your Rights and Choices

You have rights to access, modify, erase (as per legal constraints), move, opt-out from marketing, and manage cookie preferences. To exercise your rights, get in touch with us using the contact details provided.

8. Third-Party Services

8.1 Google Analytics

Google Analytics helps us analyze how users interact with our website. You may reject this by utilizing the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interactions

Links to various social media platforms may be found on our site, each governed by their respective privacy policies.

8.3 Payment Processors

All payment transactions are managed by PCI DSS-compliant external processors.

9. International Data Transfers

Data may be transferred to and processed within jurisdictions other than Italy, where we employ suitable safeguards in line with applicable privacy laws.

10. Children’s Privacy

We do not target or knowingly gather data from children below 13 years of age. If you believe we have such information, please make immediate contact for its removal.

11. Amendments to This Privacy Policy

This Privacy Policy might be updated to mirror changes in our practices or the evolving legal framework. We will inform you by updating the policy on our site, by direct email notification to registered users, or by a prominent site display. Your continued service use following the update's effective date signals your acceptance of the modified policy.

12. Contact Information

For queries regarding this Privacy Policy or our data usage practices, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We are in compliance with the consent policies for Google Ads users. Changes to your cookie/tracking preferences can be made at any time via our cookie management settings.